By accessing, booking, or participating in any excursion or service provided by Hensam HS Punta Cana, you agree to comply with and be bound by these Terms and Conditions. These terms govern all services and bookings made through our website, email, phone, or in-person, and your continued participation constitutes acceptance of these terms.
Bookings are confirmed once full payment has been received. Payments can be made using accepted payment methods listed at the time of booking. All prices are listed in US dollar, and any applicable taxes or service fees will be disclosed prior to confirmation. A confirmation receipt and itinerary will be sent to the email address you provide during booking. We recommend verifying the details immediately upon receipt.
We understand that plans may change unexpectedly. You may cancel or modify your booking by contacting us directly at +1 849-354-6435 or in**@***************na.com. Cancellations made 24 hours or more prior to the excursion will receive a full refund, minus any non-refundable deposits (see Section 5). If cancellations are made within 24 hours of the excursion date, a partial refund may be available at the discretion of Hensam HS Punta Cana. We reserve the right to cancel or modify any booking due to unforeseen circumstances, in which case a full refund or alternative arrangements will be offered.
Hensam HS Punta Cana values your privacy and is committed to protecting your personal data. We collect only the necessary information required to process your booking and ensure a seamless experience, including your name, contact information, payment details, and any special requests or medical conditions relevant to your booking.
Your data is used solely for the purpose of confirming and managing your bookings, providing updates, enhancing our services, and marketing Hensam HS Punta Cana products and offers.
We implement industry-standard security measures to protect your data. We may share limited data with trusted third parties (payment processors or partners) solely for the purpose of completing your transaction or ensuring your excursion experience is seamless. These parties must adhere to strict confidentiality agreements.
Participation in our excursions involves risk. By booking with Hensam HS Punta Cana, you acknowledge and assume these risks. Hensam HS Punta Cana takes every measure to ensure your safety, but it is essential that you follow all instructions provided by our staff.
Hensam HS Punta Cana, including its employees, affiliates, and agents, will not be held liable for any damages, including injury or loss, arising from participation in our excursions. You agree to release and hold harmless Hensam HS Punta Cana from any claims, except in cases of gross negligence or willful misconduct.
It is your responsibility to ensure you are physically fit for the excursion and to adhere to all safety guidelines provided by Hensam HS Punta Cana staff.
All materials contained within our website, including logos, text, images, and designs, are the exclusive property of Hensam HS Punta Cana. Unauthorized use or distribution without written consent from Hensam HS Punta Cana is strictly prohibited. Infringement may result in legal action.
For cancellations made 24 hours or more prior to the excursion, customers are eligible for a full refund (excluding non-refundable deposits). Cancellations made within 24 hours are subject to review by Hensam HS Punta Cana.
Deposits are used to secure your reservation. If a cancellation is made within the permitted time frame (24 hours prior), the deposit will be refunded. If the cancellation occurs within 24 hours, the deposit will not be refunded unless the excursion is canceled by Hensam HS Punta Cana.
Your safety is our top priority. We encourage all guests to disclose any medical conditions or special needs prior to booking so we can make necessary accommodations. If you have concerns, please consult your physician before booking.
If you have any questions, concerns, or need assistance, please do not hesitate to contact us. We are committed to providing excellent customer service.
Contact: +1 849-354-6435
Email: in**@***************na.com
